LOOT ! Terrible customer service

What dismal customer experience. Ordered an item but product was faulty so I logged a return. Item was to be used to setup a covid19 clinic. All one receives is an automated email. There after its “radio silence”. After several failed attempts to contact them (on hold for an average of 7mins each time) Spoke to Janine who indicated that there is nothing she can do as she does not handle returns. I asked to speak to a manager to which she indicated that “they are working from home and cannot be contacted.” I asked for their email addresses or contact numbers so that I can escalate the poor service and she robotically responded that she cannot share. I asked for her full name which she refused to give me and kept on rudely continuing with the telephone call. Email after email, phone call after phone call. These folk are merciless and lack the common human courtesy to provide you with answers or any solution. It was the first purchase that we made as an NPO from loot and this experience has left us very disappointed. We are now out of pocket and don’t have the critical item needed to assist with the COVID 19 intervention. Do not support a company that has no empathy for customers or their plights.