LOOT sucks

Covid19 has impacted many businesses but it's no excuse for disgusting service. On 20 MARCH, I ordered a laptop from loot and it was finally delivered on 11 MAY. Turns out the laptop was defective and on the 11th of MAY, I used their system to request a return and replacement. I need a laptop to work and have been loaning laptops here and there to get by. I had to call someone at loot (some guy called linden, not sure) and he said that the matter would be escalated. NO ONE has given me an answer as to when I'll get my replacement laptop and when they'll fetch the ****ty, defective one! Can you imagine a new laptop that overheats and switches off randomly, has faulty wifi and can't boot up!!!? I want answers!!! and I need the replacement laptop yesterday!! your ***-35873