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liana.prinsloo liana.prinsloo

1 reviews | Active since Jun 2017

18 Jul 2025, 10:32

Loot sold me a faulty printer, refuses to refund me, can't care less about clients

I have had the most terrible experience with Brother International South Africa and Loot.co.za. I bought the MFC-J2340DW from Loot to print A3 pages, exclusively. From Day 1, I was unable to do this, every page failed or printed only a few cms, making me lose incredible expensive Gloss sticker paper. Loot sent out a Mustek technician, after spending an hour on the phone with me without success. Technician couldnt fix it either, and had to take it in. By this time, I have printed / wasted 17 pages. 2 weeks later, the printer is returned to me saying I can only print A3 pages 1 at a time. NO WHERE is this communicated on any website (most definitely not Loots) otherwise I would not have bought it. Loot refuses a refund. I struggle on. Now the printer only prints A3 successfully one in 4 times, other pages being wasted and having to be thrown away. I struggled on, printing less than 47 pages as per print counter. Then I am told the ink is finished!!!! The same original Brother ink that promises 1000 pages!!!!! After only printing 47. Technician comes to fetch it again, and 2 weeks later, calls me to tell me he wants to drop off the printer, they replaced the ink. WTH?????? Get rid of the faulty machine, refund me and tell me where I can send the invoice for my wasted time and paper dealing with your faulty products!! Also, Loot, perhaps its time to learn from Takealot and start advocating for your clients- there is no way I will use you again. Public, be warned.

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