Loot sells items but doesn’t always deliver

I purchased a washing machine on 12 May 2021. The item was indicated as being in stock. The following wee, I checked the online order and the delivery date was set to 24 May. This date came and went so I sent an email to enquire when I was going to receive the washing machine. A ticket was assigned but no response. I called them to be told that I had been sent an email and I never responded. After insisting on them checking, the call operator admitted that the email had not been sent. Nobody called me back. I called again the following day to be told that the form contained some questions regarding access to my home for the delivery, I.e. were there stairs, was there sufficient space to get the item into the house etc. I stated that a phone call would have easily resolved this detail. The form was sent to me and I responded. I received an email last week stating that the item was out of stock and was on order and that it would be delivered on 9 June. I have an objection that I paid for this item immediately and it’s going on 5 weeks since they received the money I have not received the item but they have held onto the money for all these weeks They were not up front and transparent by informing me that it was out of stock I don’t believe that they sent me any email to check my setup at home for the delivery as when I asked for a copy of that email, it could not be found.

I am really shocked and disappointed that a reputable online retailer like this would conduct business in this manner.