Loot rips off customers on returns

I bought the wrong version of computer disk, easy to do as they look identical and have almost the same product number. I returned it, and I paid again (almost R7000) for the right version since I needed it and I knew they were slow with returns. The disk came in a small plastic bag, which obviously was opened, and needs to be replaced. It is about the size of a sandwich bag. After sitting on the return for weeks, they now want to charge me R958.65 to put the returned disk in a bag. This should be considered a crime, since they are sitting on my full amount, and I refuse to grant them permission to ***** R958.65 from me. I would reasonably pay R200 (including R60 collection fee), but this is theft. The money will be returned to my account and I can only spend it at Loot anyway. ****** *********. Don't risk it, rather buy somewhere else. They are an utterly ********* business. They should be ashamed of themselves.