Loot Return - damaged - [Order#ZKFZ-156-BA50]

I reported a defective product supp**** to me on 8/11/17 and the item was collected on the 13/11/17 and i got no feedback until I inquired about it on the 20/11/17. The last feedback I received was on the 29/11/17 where the put the order outstanding orders with the status as on order and the delivery on hold.. its been over a month!! still no update!!