Loot return and refund policy is appauling!

The service received from Loot has been shocking. 2 and a bit months later since my initial order, 2 faulty new products, endless delays with deliveries to and from me to loot to supplier. I requested a refund following the second faulty battery system - Gizzu - do not purchase this item either. I now get a message to say the supplier says it is in working order and I must pay R60 delivery to get it back to me when I requested a refund as I do not want a product that does not work as it should or oke that has been fixed when I paid for new. Their return, refund and delivery process is an absolute disaster. Save yourself your sanity, and do not purchase anything that will need to be returned via Loot. Or rather use another platform like Take Alot who has a system that works. Loot have done everything oppositely to the TCF principles which is of huge concern. @loot - best you refund me soon. I do not want a third faulty item nor a fixed item when I paid for new. I requested a refund a few weeks ago, please ensure it is refunded by the end of this week.

I urgently require the product I purchased hence purchasing it. By the time this is sorted, it will be 3 or 4 months later which is simply unacceptable. I have asked to speak to management and i just get an automated response, like talking to a robot.

Refund me asap so I can purchase another brand that is reliable on another platform that has a system that works.