1 reviews | Active since Jun 2016
Loot punishes customers for its own mistakes
<p>It has been 3 months since I ordered two CD's that Loot took payment for, but never delivered. I was promised a refund but never received this. ackforth emails with them asking for a resolution, nothing has come of this till today.<br /><br />Martin, the person that I have been in contact with has done nothing but blame my bank. Now I have to play customer and arbitrator because Loot listed an item for sale that they could not furnish at the end of the day. This is unaccpetable!<br /><br />As a customer, I feel that I have been punished for giving Loot a chance.</p> <p> </p>
Hello Mphumeleli,
Please accept our apologies for the issues you are experiencing and that we were not able to fulfil your order in the first place.
Our records do confirm that the refunds were definitely completed and we have provided confirmation of this. Please print this out for your bank when you query it again and do let us know if they have any additional information on what else we can do to assist you.
We truly regret that, at this stage, we are not able to assist you any further with tracking the refund with your bank.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager
Hello Mphumeleli,
Please accept our apologies for the issues you are experiencing and that we were not able to fulfil your order in the first place.
Our records do confirm that the refunds were definitely completed and we have provided confirmation of this. Please print this out for your bank when you query it again and do let us know if they have any additional information on what else we can do to assist you.
We truly regret that, at this stage, we are not able to assist you any further with tracking the refund with your bank.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager