TO
Thornton O
1 reviews | Active since Oct 2019
20 Nov 2022, 10:21
Loot order delays, massive volume of customers complaining
My order with loot has been delayed now four times. I have contacted them with zero results. They keep saying they will call the supplier. Then I received another message stating the matter was delayed once again. There is obviously something very wrong with loot which is not being disclosed to customers as the complaints regarding delayed orders are top of the pile and consistent from many customers.
Below are the details by which to log a formal complaint Complaints must be in writing and lodged directly on the ICASA website, or a complaints form can be completed and emailed to *** or faxed to ***.
National Consumer Commission (The) (NCC) https://www.thencc.gov.za/ Email: ... PO Box 36628, Menlo park, 0102. The National Consumer Commission, Building C South African Bureau of Standards Campus, 1 Dr. ... ***. ***. National Government Directory: State-owned enterprises and other public entities.
10 common customer complaints The product is out of stock. ... Broken/defective product. ... The product doesn't meet expectations. ... Preferred payment not accepted. ... Long hold times. ... Disinterested customer service. ... Having to restate the issue. ... Issue was not resolved on the first call.
Above information sourced on https://www.google.com/search?sxsrf=ALiCzsaTxCa-eTZXieqEDRBVXKOLaJRr8g:***&q=How+do+I+lodge+a+complaint+with+the+Consumer+Protection+Act%3F&sa=X&ved=2ahUKEwj2pKrMprz7AhULa8AKHUZND8oQzmd6BAgUEAU&biw=1536&bih=723&dpr=1.25
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Replies (1)TO
Thornton O's updateReviewer Update
20 Nov 2022, 10:57Please review and check the below
Hi
Hi
I have two outstanding orders, in which I see the dates have been reset to basically a month in waiting time.
Not very happy about the delay as I would have gone directly to a shop to buy these items had I known it would take so long.
Please, in the future, can we request you update your site to indicate whether the stock is available before purchasing?
Good day
I need feedback regarding my two orders with loot which are cvrp-384-b270 and bhdr-384-b540.
You have now delayed my order 4 times it has been a full month since order was placed.
I have contacted the call centre twice, zero feedback after promise has been given to give said feedback.
I have a ticket number on which zero response has been received, indicted below;
Your ticket has been created with the ticket ID 184361 and subject "Fwd: Re: Delays to loot.co.za order BHDR-384-B540"
Someone from our customer service team will review it and respond shortly.
Regards,
Loot Support Team.
I have tried multiple methods.
Please note I expect a response on my order by Monday morning.
Will need to refer matter to national consumer protection, as you are in contravention of agreement.
Below are the email received on the number of delays.
Delays to loot.co.za order BHDR-384-B540
Inbox
Loot.co.za *** | Mon, 7 Nov, 10:04 (13 days ago) |
Dear Mr
Unfortunately, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 16 November.
Based on this information, we expect to be able to ship your order on or around 17 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Unfortunately, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 16 November.
Based on this information, we expect to be able to ship your order on or around 17 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Mon, 7 Nov, 23:33 (13 days ago) | |
to Loot.co.za
to Loot.co.za
Hi
I have two outstanding orders, in which I see the dates have been reset to basically a month in waiting time.
Not very happy about the delay as I would have gone directly to a shop to buy these items had I known it would take so long.
Please in future can we request you update your site to indicate whether the stock is available before purchasing?
Order: cvrp-384-b270 was scheduled for the 8 November now I see the new date is the 18th
Delays to loot.co.za order CVRP-384-B270
Inbox
Loot.co.za | Tue, 15 Nov, 11:09 (5 days ago) | |
to me
to me
Dear Mr
Unfortunately, there has been a delay in receiving "GTS Professional Animal Clipper for Commercial Use (30W Inter-changable SUPER blades)", which we expect to receive from our supplier on or around 18 November.
Based on this information, we expect to be able to ship your order on or around 21 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Unfortunately, there has been a delay in receiving "GTS Professional Animal Clipper for Commercial Use (30W Inter-changable SUPER blades)", which we expect to receive from our supplier on or around 18 November.
Based on this information, we expect to be able to ship your order on or around 21 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Delays to loot.co.za order BHDR-384-B540
Inbox
Loot.co.za | Thu, 17 Nov, 08:48 (3 days ago) | |
to me
to me
Dear Mr
Following up on our previous email message, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 23 November.
Based on this information, we expect to be able to ship your order on or around 24 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Following up on our previous email message, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 23 November.
Based on this information, we expect to be able to ship your order on or around 24 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
TO
Thornton O's update20 Nov 2022, 10:57
Reviewer Update
Please review and check the below
Hi
Hi
I have two outstanding orders, in which I see the dates have been reset to basically a month in waiting time.
Not very happy about the delay as I would have gone directly to a shop to buy these items had I known it would take so long.
Please, in the future, can we request you update your site to indicate whether the stock is available before purchasing?
Good day
I need feedback regarding my two orders with loot which are cvrp-384-b270 and bhdr-384-b540.
You have now delayed my order 4 times it has been a full month since order was placed.
I have contacted the call centre twice, zero feedback after promise has been given to give said feedback.
I have a ticket number on which zero response has been received, indicted below;
Your ticket has been created with the ticket ID 184361 and subject "Fwd: Re: Delays to loot.co.za order BHDR-384-B540"
Someone from our customer service team will review it and respond shortly.
Regards,
Loot Support Team.
I have tried multiple methods.
Please note I expect a response on my order by Monday morning.
Will need to refer matter to national consumer protection, as you are in contravention of agreement.
Below are the email received on the number of delays.
Delays to loot.co.za order BHDR-384-B540
Inbox
Loot.co.za *** | Mon, 7 Nov, 10:04 (13 days ago) |
Dear Mr
Unfortunately, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 16 November.
Based on this information, we expect to be able to ship your order on or around 17 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Unfortunately, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 16 November.
Based on this information, we expect to be able to ship your order on or around 17 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Mon, 7 Nov, 23:33 (13 days ago) | |
to Loot.co.za
to Loot.co.za
Hi
I have two outstanding orders, in which I see the dates have been reset to basically a month in waiting time.
Not very happy about the delay as I would have gone directly to a shop to buy these items had I known it would take so long.
Please in future can we request you update your site to indicate whether the stock is available before purchasing?
Order: cvrp-384-b270 was scheduled for the 8 November now I see the new date is the 18th
Delays to loot.co.za order CVRP-384-B270
Inbox
Loot.co.za | Tue, 15 Nov, 11:09 (5 days ago) | |
to me
to me
Dear Mr
Unfortunately, there has been a delay in receiving "GTS Professional Animal Clipper for Commercial Use (30W Inter-changable SUPER blades)", which we expect to receive from our supplier on or around 18 November.
Based on this information, we expect to be able to ship your order on or around 21 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Unfortunately, there has been a delay in receiving "GTS Professional Animal Clipper for Commercial Use (30W Inter-changable SUPER blades)", which we expect to receive from our supplier on or around 18 November.
Based on this information, we expect to be able to ship your order on or around 21 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Delays to loot.co.za order BHDR-384-B540
Inbox
Loot.co.za | Thu, 17 Nov, 08:48 (3 days ago) | |
to me
to me
Dear Mr
Following up on our previous email message, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 23 November.
Based on this information, we expect to be able to ship your order on or around 24 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions
Following up on our previous email message, there has been a delay in receiving "Tork Craft Polisher Random Orbital (800W 150mm B/Pad 2***Rpm Const./Power Aux)", which we expect to receive from our supplier on or around 23 November.
Based on this information, we expect to be able to ship your order on or around 24 November.
Thanks for choosing loot.co.za and please accept our apologies for not being able to ship this order to you on schedule.
Kind regards,
The Loot Customer Service Team.
https://www.loot.co.za/content/terms-conditions