Loot not supplying an order.

I ordered a Ryobi 18v Hedge trimmer from Loot on the 26th of October. Order number crcp-384-b020. Loot stated that the item will be supp**** between 5 and 7 working days. On the 31st of October I got an automated e-mail from Loot stating that there has been delays to the order from the supplier they expect it to be delivered on the 7th of November. On the 7th a got an automated e-mail from Loot stating that there has been more delays to the order they are expect it to be delivered on the 16th of November. Still it was not supp****. Today on the 25th I got another automated e-mail from Loot stating that there has been more delays to the order they are expect it to be delivered on the 1st of December. All of this when Ryobi SA shows stock of this item on their website and Builders, Chamberlains and other stores have stock. On the 17th I tried to contact loot. The only way I could find to do this was to e-mail ***. I did this. I got an automated replay: Your ticket has been created with the ticket ID 187242 ... Someone from our customer service team will review it and respond shortly. 8 days later no one has contacted me. I now want to have the order cancelled because I need this tool now. But I cannot find away to cancel the order on Loot.co.za