Loot not delivering on goods nor customer service

My order LED String Decorative Wedding Christmas Party Fairy Lights 20M Extendable was placed and paid for on 10 October 2019 and to be delivered on the 25 October 2019. I have emailed and contacted Loot to no avail, I still don’t have details as to when I will receive my order. I have spoken to a customer support person on the 29 October and 4 November and yet again today, 8 November by the name of Charlie,(every time it is the same person answering, by the name of Charlie on ***) who said that she will find out as to why I have not received my order, she did say that there is a problem with the supplier of my goods but as to date I have no answer as to what is happening with my order. I'm hoping to get a response on this platform as I also emailed Loot my concern before, on the 26 October 2019 and still no reply, I followed up with another email today, the 8 November 2019 (automated response received: Thanks for contacting Loot.co.za, this is an automated response to your message. A request for support has been created and assigned #11***7?)