Loot non-existent service - don't waste your money with them

Just want to relate my bad customer experience with Loot on purchase of Defy gas hob.

If you have problems with an item you are not permitted to escalate service problems and returns or repairs to management. The furthest you are allowed to go is the call centre staff. Staff are apparently not allowed to give you any manager contact details.

The bottom line is, given my experience, that if you buy something from Loot you are throwing your money down a black hole. Forget any warranties you may have Loot will not allow you to resolve it with management.

Here is briefly my experience: 1. Bought a gas hob from Loot 3 Sep 2020. Order BLKH-291-B840 2. Not delivered 16 Sep as promised. Received after 21 Sep. Apparently supplier out of stock but not indicated when you place online order 3. Unit found to be faulty and wanted to return it. Logged call on 14 Oct. Loot only acknowledged logged return on 21 Oct 2020. 4. Provided Kevin from Loot with details on 21 Oct but received feedback only 27 Oct. 5. Followed up 3 Nov - no response. 6. Followed up 4 Nov by email and called the call centre at 13h30. Spoke to Janine. 7. Janine, responded she will forward details to Kevin (who is not in office). Apparently working from home. 8. Asked to speak to manager and was told you cannot speak to a manager. You cannot escalate the issue to any manager whatsoever. Its apparently not permitted. 9. I was further told they are snowed under with returns issues hence the delays I experienced from Kevin.

Hopefully the trend is evident from the above. Good luck at purchasing things from Loot!!