Loot - Looting their customers customers purses without bothering to deliver the goods - what a ****

It's a pity you don't have an option for 0/5 stars because that is what this revolting level of service deserves. I placed an order on Loot.co.za as a 1st time customer in the 15th of March I was surprised when it said it would only be delivered by the 26th of March but when I only received 1 out of the 4 items I ordered and to date more than 2 months later they STILL HAVE NOT BOTHERED TO CALL ME AND RESOLVE THE SITUATION. I have been calling and emailing since the 27th of March and keep requesting for someone to contact me up till last Friday the 15th of May when an actual human finally answered the phone there. When I asked to speak to a Manager I was told they are working from home and they would have to make a plan. I explained my level of frustration and that I wanted to speak to a Manager that day and wanted this situation resolved and now in the 18th of May still no call from a manager or any solution they just keep confirming that my order was delivered but I NEVER RECIEVED 3 OF THE 4 ITEMS I ORDERED AND CAN GUARANTEE THAT THERE WILL BE NO PROOF WHERE I SIGNED FOR THE GOODS BECAUSE I NEVER RECEIVED THEM.

I was understanding about the lockdown and that it might take a bit of time to resolve but 2 months and 5 days later THAT IS NOT RESONABLE!!!!! I HAVE PAID FOR GOODS THAT I HAVE NOT RECIEVED AND I WANT MY MONEY BACK. I am used to Takealot where you place an order get clear options on delivery times and then magically YOUR GOODS ACTUALLY ARRIVE. This is NOT acceptable and the fact that no one is trying to assist me at all with sorting this out is NOT ok.

DONT BUY FROM LOOT THEY ARE TOTALLY USELESS AND HAVE ZERO REGARD FOR CUSTOMER SERVICE .... STICK TO TAKEALLOT THEY ATVLWASTVKNOW WHAT THEYVARE DOING