JV
Jean V

1 reviews | Active since Jun 2011

22 Mar 2016, 13:42

Loot is good, brilliant & a pleasure to deal with

Wow, I cannot express my gratitude enough for [URL Removed] What an awesome online store & a real pleasure to deal with them. On Saturday I could not phone them as their office hours are only Mon - Fri, so I reverted to Facebook and asked them a question on their page. I received a reply within minutes. Today, when my parcel was delivered, I noticed a pricing error whereby they undercharged me and I notified them about this. They said that I dont have to worry about this and I can keep the item that I purchased as a token of their gratitude. This really means a lot to me and a perfect example for other online stores to follow. In the past, I have notified another online retailer about a pricing error, after the item was delivered, and they simply just sent their couriers to fetch the item from me which was very upsetting, but Loot, all I can say is WOW, WOW, WOW, well done guys. You have just made me make you my new favorite online store. Well done guys, keep up the fantastic work!

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Replies (1)
Loot.co.za
Loot.co.za's reply23 Mar 2016, 14:00
Official
Hello Jeanvv,

Thank you for notifying us about the pricing error.

You saved us a great hassle!

It is us who cannot express our gratitude enough.

Thank you.

Kind regards,
Denver.