Loot is a ****

I placed an order with Loot.co.za on the 3rd June 2021, I chose the paid courier option with the understanding that the delivery of the items would be 11th June 2021, as stated on the confirmation invoice. I received one of the four items ordered on the 11th June 2021, and this item was damaged and service delivery was not met, I still had three outstanding items. I emailed Loot to arrange to have the damaged item collected. On the 16th June 2021 I was unhappy with the poor customer service and emailed them to cancel the entire order, they tried to drag it out and sent me an email asking if I want to confirm cancellation, I did not respond to that email in time. And instead of contacting me to make sure, they decided to not honour my request sent on the 16th June 2021 and continued to process the order. The damaged item was only collected on 22nd June 2021. And the rest of the items only sent out on the 25th June 2021 not honouring my request made on the 16th June 2021. Loot returns has *********** employees who are unable to answer any questions and give false information. I was told someone would call me back, and I have yet to receive any call back. The whole experience has been a nightmare and very stressful. They only process the refunds item by item and not refund the full amount of the cancelled order.