1 reviews | Active since Jun 2014
Loot Have Not Delivered
Before Christmas my wife ordered polyotter swimsuits for our baby girls with a promise of delivery on time. We had planned a holiday which involved a lot of swimming and thought it a great opportunity to get our babies in the pool and sea. Neither did we receive the swimsuits or even get an apology from loot. I since have phoned them on a couple of occasions to find out what is happening and have been told they would call back. I have not yet received a phone call. I also sent an email with a complaint and once again no reply. This service is atrocious!!! Not only did I babies miss out playing in the water on holiday loot don't even have the decency to make it right. I will never shop there again. I also will not recommend anyone to use [URL Removed]<br> <br> Very disappointed customer.
We honestly regret that we were not able to deliver your floatsuits in time for your holiday. We truly are very sorry for the disappointment we have caused you.
There was every indication on our side that we should have been able to dispatch your order on time, as our suppliers have delivered very promptly in the past. However, something went terribly wrong here with the delivery and although we tried our best to resolve it urgently, we were not able to do so. We trust you received our notification sent on 23 Dec that informed you about the problem with your order, with our sincere apologies included. We will of course update you as soon as we can. Unfortunately, the supplier is closed for the festive season and are only scheduled to reopen tomorrow.
We also regret that the customer service representative you spoke to this week hasn't given you a call back yet. It appears that the correct procedure for follow up was not completed correctly. We will do our best to ensure this doesn't happen again.
Please accept our humble apologies for your poor experience with us.
Kind regards,
Wardah.
- Loot Customer Services Specialist
We honestly regret that we were not able to deliver your floatsuits in time for your holiday. We truly are very sorry for the disappointment we have caused you.
There was every indication on our side that we should have been able to dispatch your order on time, as our suppliers have delivered very promptly in the past. However, something went terribly wrong here with the delivery and although we tried our best to resolve it urgently, we were not able to do so. We trust you received our notification sent on 23 Dec that informed you about the problem with your order, with our sincere apologies included. We will of course update you as soon as we can. Unfortunately, the supplier is closed for the festive season and are only scheduled to reopen tomorrow.
We also regret that the customer service representative you spoke to this week hasn't given you a call back yet. It appears that the correct procedure for follow up was not completed correctly. We will do our best to ensure this doesn't happen again.
Please accept our humble apologies for your poor experience with us.
Kind regards,
Wardah.
- Loot Customer Services Specialist