1 reviews | Active since Aug 2013
Loot has the WORST service ever!!!
I should stick with Takealot, Amazon, Orange online store South Africa. I mean even CNA, Makro and HiFi Corp have online stores. <br> <br> I placed an order on 30 Oct 2015 and to this day, I still have not received it!!! <br> <br> Then I get an from them saying that my order has been delay and should be delivered on 13 November. One would expect to be prioritized and have this delivered first thing in the morning, due to the setback. But I thought wrong, as they haven't even sms'd, called or emailed me to say when my order will be delivered. Not even a compensation to make up for the delay :( . <br> <br> I expect my order to be delivered today ASAP and I expect a phone call. This will certainly be the last order with this terrible company!
We sincerely apologise for the delay in dispatch.
We have upgraded your delivery service to try to make up for the original delay. Your delivery will take place on Monday morning, one day later than the latest estimated delivery date originally quoted.
The email sent earlier this week to let you know of the unexpected delay advised that we would dispatch your order today 13 November, and we certainly will do this.
We truly regret this delay. We do our best to our very best to dispatch our orders within schedule and regret that we were unable to do so on this occasion. Unfortunately delays do occur from time to time, but we do keep our customers updated and do our utmost to make up in any way we can when we do drop the ball.
We are truly sorry you have not had a good experience with us. We hope we will have opportunity to provide you with a great experience at some point in the future.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
We sincerely apologise for the delay in dispatch.
We have upgraded your delivery service to try to make up for the original delay. Your delivery will take place on Monday morning, one day later than the latest estimated delivery date originally quoted.
The email sent earlier this week to let you know of the unexpected delay advised that we would dispatch your order today 13 November, and we certainly will do this.
We truly regret this delay. We do our best to our very best to dispatch our orders within schedule and regret that we were unable to do so on this occasion. Unfortunately delays do occur from time to time, but we do keep our customers updated and do our utmost to make up in any way we can when we do drop the ball.
We are truly sorry you have not had a good experience with us. We hope we will have opportunity to provide you with a great experience at some point in the future.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager