Loot has poor 'returns' etiquette

I am very unhappy about the terrible service that I have received from Loot thus far. Speaking and dealing with agents such as Kelly, Robin and Tasha in the returns department has yielded absolutely no results. They blatantly ignore and disregard the provisions of the CPA. This is the last time I will purchase anything from Loot. Payment was done in good faith but when it comes to refunding a customer they have a million stories... all nonsensical! I will probably have to refer this matter to the Ombudsman.

Furthermore, Loot should train their agents in basic Customer Service. I find it highly disturbing that Tasha would interrogate me on my request to speak to a Manager and then refuse to transfer me to the latter.

I am terribly disappointed by Loot. Definitely last purchase! Not worth the trouble.