Loot - excuses, excuses and more excuses

I placed an order and paid on 11 October 2022. The driver from Dawn Wing phoned me on 28 October at 10h04 saying he is at my gate to deliver my package. I told him he was at the wrong address (he was in Hurlingham). I am still waiting for my order from Loot. After various phone calls I am still unsuccessful. Today 9 November at 10h04 I spoke to a gentleman and I asked him that the supervisor must contact me before 12h00. He said his supervisors name is Laura and that he will send a message on the her to contact me urgently. I had to phone back at 12h34 because no one has phoned me back from Loot as yet. I am very disappointed with the service that I have received from Loot so far. I will from now on rather pay R150 more for a book and buy it from Estoril Books or Exclusive Books. If management cannot phone back and sort out problems I do not know how they can expect the same from their employees.