LOOT DOES NOT HONOUR WARRANTY

<p>I ordered a ASUS DSL-N66U dual band N900 router for R2973-00 and collected it on 24 May 2016. I unpacked it, plugged it in...nothing. Not even a peep. Tested AC adapter for correct voltage. Returned it the next day to Loot. Loot.co.za then ordered a replacement which I collected 30 May. It worked for a while. A couple of months later the DSL kept dropping and the speed varying from 0,2 to 3,5 kbps. We blamed TELKOM and troubleshooted with them for a month, never suspecting the router. I then plugged in the R200 telkom router and immediately had stable 3,5kbps download speed. I returned the faulty router on 24 November in the original packaging still with the peel-off plastic attached. Loot sent it to their supplier. The supplier sent it back with no explanation. Channon, that works at returns at Loot then advised me the supplier is refusing a refund as they say the unit is older than 6 months and scratched. Absolute ****. 30 May to 24 November is not 6 months. Regardless, the packaging and pciture as advertised, says 3 year warranty. Bad product, bad company, never buying even a shoe lace from loot.co.za. I have been given the run-around by the returns department. I suspect they made up the story that the router was scratched to avoid paying. This despite Loot.co.za sending me an email after I returned the unit stating that they received all in original packaging and not mentioning ANY scratch before they sent it to the supplier.</p>