Loot disgusting service

I ordered a product from loot that was delivered by their couriers, the box wasn’t sealed and there were no delivery slip. Upon opening the item we discovered that one of the crucial parts are missing. I emailed loot to find out about the delivery they don’t respond not even an email acknowledging receipt of email. I tried phoning you are on hold all the time, I emailed again and still no response. The most terrible customer service, I would not advice ordering from them.