Loot customer service is terrible and they dont deliver when promised

I ordered a book as a present for my wife from loot nearly 3 months ago. After a series of automated emails telling me that delivery would be delayed (with the delivery date being pushed further and further along), I eventually started replying to try and found out why there were such extreme delays with the order. I of course received no response.

When it got to month 2 of delays, I sent a threatening email and also called their customer service line. I was told by the agent that in fact the item was in their warehouse and would be delivered the following week. Shortly after hanging up, I received a reply to my threatening email apologizing for the delay in their response but basically informing me that Loot has millions of titles to attend to and that it is very difficult to deliver what they promise. I rep**** and told them their agent just informed me the book was on its way and could they please confirm this. As usual I received no reply to my difficult question.

2 weeks later on the due date for delivery (and now heading for nearly 3 months overdue in total), I received the usual automated email telling me they would not be able to deliver the book on the due date and that another date was now set - 2 weeks later. I lost my temper and informed them I would never order from Loot again. I demanded they pay back my money.

a few days later they did reimburse me (thankfully). I then went onto Amazon and ordered the same book for less. It arrived just over a week later from the US.

Loot your customer service sucks and you will never have our business again. Complaining here wont change anything (if one looks, Loot doesn't respond to Hellopeter reviews) but I hope other customers consider their options before ordering from this useless online store.