Loot

Is anyone else having an issue with Loot at the moment? I placed an order on 3 October, the lead time was end October, which was fine. Then I get told that an item is holding up the order and it would be shipped 7 November... Then somewhere in November, I get 2 of the 4 items ordered and get told that due to them moving warehouse they are unable to locate the other 2 items... I have been emailing for updates, getting reference numbers saying that they have received my email, but no update on the other two items.