LOOT BAD SERVICE

i ordered a Seagull TILT umbrella and paid R334. They sent it on 3 Janaury 2022. I got the wrong umbre- umrella Seagull Beach umbrella R152 NON TILT I've been trying since I received the wrong umbrella to get it rectified. Many emails later, they tell me I received the right umbrella. I did not, sent them proof, and still no help. BAD, BAD service. Please help