Long delays, poor customer service

I placed an order and was told shipping would take 4 days. It is now 2 weeks later and my order is still on outstanding. I have had no communication from them regarding the delay and am still waiting for them to reply to my email. It was an expensive order over R6500, now I'm starting to wonder if I've been ****med. Rather go to takealot they are efficient with quick delivers and excellent customer support.