1 reviews | Active since May 2013
Late delivery
I bought stuff from loot on 24th or so worth R1450, paid them short by R190. Couple days later I saw the mail they sent me telling me I paid short. I immediately paid the R190. Now my package is on backorder and instead of free next day delivery I have to wait 2 weeks for delivery and they arent answering my e-mails. The item on backorder is shaving blades worth R200 and apparently that will take so long but on their site it states 24 hour delivery on those same blades??? I am disappointed with their lack of service and communicaton, am I supposed to wait at home for the courier service to arrive for 2 weeks because of a worthless item like that? I sent a mail asking if the item is causing the delay remove it, I only want my speakers I bought and the rest means nothing.
We can confirm that we received the email sent at 20:18 last night and responded at9:45 this morning. We are sorry if this reply was not received.
We regret if the relevant delivery time of your order that we displayed on the website may have been missed.
We can confirm that no items are on backorder. The blades are indeed in stock at our warehouse. However the other items on your order, including the speakers, are being ordered in from suppliers for you.
Kindly note that we do indicate on the website the usual dispatch time of each item available to order on the products' search results / detail pages. We also display the estimated delivery period (dispatch + delivery) during checkout, and again in your order confirmation email.
We can confirm that you will still receive free economy courier delivery to your door. This delivery option advises that delivery will take place in 1 - 3 working days of dispatch.
We shall do our best to dispatch your order as soon as we can.
Kind regards,
Beryl Jearey.
We can confirm that we received the email sent at 20:18 last night and responded at9:45 this morning. We are sorry if this reply was not received.
We regret if the relevant delivery time of your order that we displayed on the website may have been missed.
We can confirm that no items are on backorder. The blades are indeed in stock at our warehouse. However the other items on your order, including the speakers, are being ordered in from suppliers for you.
Kindly note that we do indicate on the website the usual dispatch time of each item available to order on the products' search results / detail pages. We also display the estimated delivery period (dispatch + delivery) during checkout, and again in your order confirmation email.
We can confirm that you will still receive free economy courier delivery to your door. This delivery option advises that delivery will take place in 1 - 3 working days of dispatch.
We shall do our best to dispatch your order as soon as we can.
Kind regards,
Beryl Jearey.