Last time I buy from Loot

Delivery was delayed 3 times and when I was told it was finally on the way, I was going to be unable to receive it as I would be out of town. So Andrea "arranged" for delivery to be delayed until the 26th, but despite this, the product was delivered while I was not at home. I have bought from Loot several times, but this was the last time. These days there are many alternatives. They don't reply to emails or when they do, it is to say that they have received the mail and someone will address my concerns shortly. Which never happens.