Lack of service loot.co.za

I placed an order order on 25 June 2020 and have still not received it. They let me know about 2 weeks after placing my order that there was a delay due to covid and that I should receive it by 21 July. This date came and went and they then advised that there was a further delay and could not confirm when they would be able to obtain the appliance I purchased from the supplier. I then requested a cancellation of my order on 11 August and received a generic response today apologising for the delay again with absolutely no resolution or assistance to get my order cancelled as requested and get my money returned!!! I would like my order to be cancelled asap and will NEVER make use of Loot's pathetic services again!!!!!