Lack of communication, no stock, forgotten order

I bought a kettle last year, and had to return it (under warrantee) due to a fault. After a 2-3 week wait to hear back from them, they advised they were happy to take the kettle back, but were unable to send me the same type of kettle as a replacement as they did not have stock. I then had to choose another kettle, which I did. The new kettle was cheaper than the old kettle so I had to add more items to my cart to make up the value. I was told my order would arrive within about 2-3 weeks. 4 weeks later I followed up as I had not received the kettle and other items. I was then told that they did not have that kettle in stock either, and that they had forgotten to let me know. I then had to choose yet another kettle. After confirming that I was choosing the (now third) kettle, I reminded them please to send my other items with the kettle, as per the original order. They then told me that I would have to pay separate shipping for those other items. I don't even understand what the logic behind this is. I have been without my own kettle for about two months now (so glad to be able to borrow one from someone during this time). This is ridiculous. I will not be using Loot again. Let's hope my kettle and other items arrive eventually. Not holding my breath though.