Lack of communication costing the Customer Christmas

I placed my order 5 weeks before Christmas and CHECKED that shipment would ensure I get the gifts way before Christmas Eve. It is now the afternoon of Christmas Eve and I haven't received the gifts for my kids. I have emailed twice and wasted 10minutes waiting for someone to attend to me on a call. My complaint is that admin on the website itself could've managed stock availability and accessibility under Covid circumstances MUCH better. That CAN be managed remotely. COMMUNICATION when payments have been done, ESPECIALLY at Christmas, needs to be consistent, transparent and Customer-centred. Give us the respect as your Customers to make alternative plans if necessary at a time like this. Don't jeopardise a very important gifting holiday hoping the relationship can be resolved after the crisis. You will lose us.