I've been LOOTED!

I placed an order AND PAID on 8th of July. Dispatch was expected on 15th July. It is now 28th July and still no item - nor any voluntary communication. I cannot reach Loot.co.za on the phone number provided. Email responses are standard replies. When I resort to TWITTER all I get is feeble excuses basically saying “We have accepted your payment but we have no idea where your purchased item is”. On 22 July I received this message "We may take up to 72 hours to respond to this email,". 72 hours is equivalent to 3 days. It is now 6 days later & I have heard nothing from LOOT.co.za!!!

How about some communication? Where is MY item? What is the status of the order? Why is it so late? When can I expect it?