Integrity and poor service

Bought an Epson printer in July 2020. Returned the printer in October 2020 for repairs, as it did not want to print. It was eventually returned to me after a month with a R50 fine as no fault was detected. Returned the printer again in April 2021 as the printer was faulty again (due to my previous experience I took a picture of the on screen message highlighting the printer must be submitted for service). Again, on the 9th of June 2021 after I queried the status, I received feedback from loot.co.za that the printer was not faulty and will only be returned once the R50 fee has been paid. Although the R50 fees are not a lot, I seriously question the integrity of loot.co.za, as I even have pictures of the on screen message that the printer is faulty? There service is also terrible, as no communication is received until I followed up.