Insultiing customer instead of rectifying mistake

<p>I make an order from the loot.co.za which was not delivered. When I followed this up I was told it was signed for. Guess what! They delivered it to the wrong address. They even sent me a copy of the dlelievery receipt which cleary had an address that was different to the order.</p> <p> </p> <p>When I brought this up, some clown over instead of apologising decides to be smart ass and say "well thats the address that input in our system". Well mate if you take a look at the order and the delivery receipt they are cleatly different addresses.</p> <p> </p> <p>This was a missed opportunity to show good customer service when a mistake occured but instead arrogance and continued incomptenace of the supposed customer service staff made the situation worse.</p> <p> </p> <p>I had to recover my package from the wrong address by myself and still no apology. Oh yeah and tracking number provided never worked.</p> <p> </p>