Inefficient Customer Service from Loot

I ordered 9 items amount to over R2600-00 on the 30 June 2020 from Loot.

I was first contacted by Loot via e-mail on the 16 August 2020 to inform me of a delay in one of the items and that the order will be shipped around the 30 July. Over the next few days, I received further e-mails, informing me of further delays and my order will only be shipped around the 17 August 2020.

Unable to contact Loot telephonically, I e-mailed Loot to call me on the 16 August and again on the 22 August, so that I can discuss the order with them and have them deliver the items i needed urgently. The responding e-mail stated i can expect a call withing 72 hours.

144 hours later (since my last e-mail to them) and still no response from the "Loot Customer Service Team"

Unfortunately I could not find the same items elsewhere, otherwise i would have cancelled my order.

Being a first time user of Loot, I guess I will stick with Takealot who in my experience so far, are more efficient.

Waiting to see, if they will now respond by calling me to discuss my order.