Ineffective Return Policy / Lack of Accountability - Damaged Books

I ordered six (6) Books (24-12-2022), and the order was received (11-01-2023). When I opened the delivery Box, I discovered three (3) damaged Books. It appears that all three (3) books (Elsa Pooley) were exposed to water/moisture some time ago (mould). The shipping box and packing paper were in perfect condition, and there were no damages to the other three (3) Books.

E-mails with images (damages) and telephonic communications followed, but Loot.co.za. offered no apology for the inconvenience caused or alternative solutions besides 'log an online return'. The Call Centre Staff Member's (Sabrina M) inability and stubbornness to think 'out of the box' and move past 'Step 1' were alarming!

The books initially ordered by Loot.co.za from a 3rd Party Supplier with an expected time delay (5-10 Working Days) are the cause of my distress. Loot.co.za can't give the guarantee that the replacement books won't be received damaged.

Only after the online returns are logged and collected and Loot.co.za receives the returned damaged Books will they reorder replacement books from the 3rd party Supplier. The anticipated online returns process will most definitely be accompanied by lengthy delays and extended to ±21-31 Days. Unfortunately, it all depends on the wavering level of skill and enthusiasm presented by Loot.co.za.

The inability of Loots' Management (Cri-Zelda) and Customer Service (Sabrina M) to communicate effectively and problem solve or Management to return complaint calls perfectly reflects the SHOCKING Online Review Average of 2 out of 5.

Ebrahim D cannot single-handedly attend to all Customer complaints. Neither can Ebrahim D solely save Loot.co.za. from the NEGATIVE, DOWNWARD SPIRAL visible online.

I logged three (3) Returns (24-01-2023), and my expectancy is a REFUND to my Credit Card within seven (7) Days.