Incomplete order on LOOT

I've tried 4 times since 30 December 2022 to complete an order on Loot for a text book needed for my son for school. I've received 2 ticket numbers on 03 January 2023. Yesterday I phoned & spoken with an Ebrahim who committed to resolve my case & revert via email. I'm awaiting his response eagerly. I've given him the 2 numbers 199082 & 199225. Just now I received ANOTHER email from LOOT informing me of my incomplete order & just how they are ready to help ... Now I've received another ticket nr 199666 as I've sent them another email. In the meantime I've confirmed payment for this transaction 4 times already via my bank app! This is really ridiculous. Please help.