HORRIBLE SERVICE FROM LOOT.CO.ZA

Horrible service. I bought a gas stove in July 2021. Even today I have no stove. Loot has no care about customers whatsoever. Beginning of November I was sent a damaged stove. I have written 11 emails since then and they send a collection courier Dawn Wing who tells me I have to bring the whole free standing gas stove to him in the gate. He is alone in a caddy vehicle and wouldn't even get out of his car to see the stove. With such a stinking attitude he commands me to describe the stove to him, I asked him to get inside and see it. He then says he'll cancel this collection. He never drove inside the premises. The worse nightmare is trying to get loot co.za to follow up on this return. Tbe literally accused me for opening the box to get the stove out because now that I've seen that it's broken I have to get the ripped cardboard and repackage the whole gas stove. I explain that the cardboard was torn apart in so as to get the stove out. This is a large appliance- you can't get it out without the box being torn. I am now told to buy a bubble wrap and wrap it. This back and forth has started in the first week of November. You get 1 sentence email in 3 days and they say they can't confirm when the response will come. What a NIGHTMARE TO DEAL WITH LOOT.CO.ZA!!!! I gave 1 star in the absence of negative rating score e.g "-5"