Horrible returns department

The customer service and returns department is a joke. I sent my television in for repairs on the 22 of January, on the 1st of February I got an e-mail that it arrived at their office and is in the queue for processing. On the 9th of February I get an e-mail stating that my television is in for testing. After multiple phonecalls I finally am sent my television back on the 15th of March (nearly 2 months after sending it off) only to find I'm missing a power cable and some *****s (when you're requested to pack it to send to them they clearly state that YOU need to include all components... ironic). This was a terrible returns experience that I do not wish to repeat. If anyone wants to buy expensive items that you use often from Loot.co.za, I would recommend not to, rather buy from Takealot or a physical store, because if you run into trouble, you'll be without that item for a very long time.