********** customer service - you'll regret online here

I bought and paid for a product including priority delivery on 18 Dec 2019. The product was meant to be delivered on 20 Dec 2019, but was not delivered due to courier's inability to make delivery by the due date.

I cancelled the transaction and requested a refund on 20 Dec 2019. Loot states that they will make a refund back to you within 5-7 business days once they've received the parcel back. In my case, I had never received the parcel as the courier had it, nonetheless Loot received the parcel on 24 Dec 2019.

I only received my refund 15 business days (17 Jan 2020) after Loot had received the parcel.

To make things worse, they short paid my refund. Loot only paid me back R789,50 whereas I had paid R939 (R849 for the product and R90 for priority delivery).

This means that Loot expects me, to not only pay for the delivery that I never received, but to also be short paid on the product itself, as the current refund is lower than the product price.