Forget about getting your order - you'll be lucky to get an email from them

I ordered a book 2 months ago and given the lockdown it is understandably slow. But apparently their customer service center is also on lockdown as well, because I've emailed them no less than 10 times on the email *** in the hope of just getting some feedback on the order. I am not even getting a standard robot reply anymore, just nothing. At first I wanted a book, now I just want a reaction or my money back... but alas, just silence