False Advertising and no communication

Don't believe the timelines that are on their website when you order - I recently ordered from them and the timeframe given was 5 - 9 working days for them to receive the item. In the end it was 12 working days and they never notified me that there had been a delay from the supplier. When querying what was happening the customer care person I spoke to was abrupt and quite frankly couldn't have cared less. It then sat in their JHB warehouse for 3 days (I know their policy is 1 - 4 working days for delivery) and my order on their site kept on saying Packed, waiting for shipping". I had also been notified when I placed the order that expected delivery date was 10 May however it was still in their JHB warehouse on the 10th. When I phoned on the 11th as yet again it was still waiting for shipping, the person I then spoke to said he would check what was happening and come back to me - I told him I was not available telephonically after 1pm that day. And then surprise surprise he tried phoning me at 2pm - to obviously tell me that my item was ready for collection from their CPT outlet. Very strange that in under 2 hours my order was collected from JHB and arrived in CPT . All I can assume is that my order was in CPT the whole time but no-one had notified me or changed the status on my order. Shocking service and not a company I would order/buy from again.