False advertising and empty promises with no refund

I ordered perfume on 19 December 2019 which was "in stock". I was promised delivery between 6 and 9 January 2020. When it was not delivered, I made enquiries and was told the item was out of stock. However, it still showed "in stock" on Loot website. I was then promised delivery between 24 and 26 January 2020. I have still not received my item and I have requested my money to be refunded, to which I have received no response. False advertising and empty promises.