False Advertising

I placed an order for 2x RAM modules on the 30th of November. On the website, it said shipping takes 2-4 days. After placing the order and paying, I then received an email with the invoice. The email reflected that the latest expected shipping date is the 6th of December.

The 6th of December came and went, and I had still not received any shipping updates from Loot. I logged into my Loot account, and to my surprise I saw that the date had changed to the 11th of December!

It is now the 12th of December - and still no update. I called Loot and queried what is going on. Only to be told that they only had 1 module in stock and they are currently waiting for the other module from the supplier! The consultant went on to say that the latest date they expect the item to ship is now the 6th of January!!!!! I explained to her that this is unacceptable, as this is a Christmas gift and on the website it said shipping will take place in 2-4 days. I told her that if I had known this was going to happen, then I would not have placed the order and I would rather have purchased elsewhere! The only response I got was that she can dispatch the one RAM module in the meantime for me, and query with another department on how far the other module is.

I cannot believe the lack of customer service! You should not have false adverti*****t on your website, whereby you stipulate a certain shipping turnaround time, if you cannot live up to that promise! You are in so many contraventions of the Consumer Protection Act!

How you people are still in business, absolutely beats me.