False Advertising
Ordered the win fun music kit as advertised with drums and maracas as 1 of the gifts for my 1yr old daughter. Low and bold when I receive it it's completely different. Sent the images to loot with my complaint and no resolution yet. I want the item advertised. Oh and guess what suddenly their advert has been changed to the one erroneously given to me. I've still got my pics loot. Thanks for disappointing us first time users. Love online shopping but won't use loot again. How are you going to resolve this for my 1yr old????
Hi Robyn,
We are very sorry for the inconvenience this has caused you and your daughter. Unfortunately, as rare as it is, there are instances we receive the incorrect information on the product we are selling and therefore the description and/or picture may not be the same as the item.
We understand that one of our agents is trying their best to get the correct item to you.
We hope this issue gets resolved for you as soon as possible and again please accept our sincerest apologies that this has happened to you.
Kind regards
Laura Seymour
Customer service manager
Hi Robyn,
We are very sorry for the inconvenience this has caused you and your daughter. Unfortunately, as rare as it is, there are instances we receive the incorrect information on the product we are selling and therefore the description and/or picture may not be the same as the item.
We understand that one of our agents is trying their best to get the correct item to you.
We hope this issue gets resolved for you as soon as possible and again please accept our sincerest apologies that this has happened to you.
Kind regards
Laura Seymour
Customer service manager