1 reviews | Active since Nov 2015
FALSE ADVERTISING
Reading all the other complaints I have noticed that we all have one thing in common - not receiving what has been advertised (False Advertising) <br> <br> I ordered and paid for a camping cot the same day, only to receive a email stating they can not supply me the item at the price they have advertised it for...deciding to give them a second chance, I placed an order on the 27th October for various items, making sure I only choose items that are In Stock with the description (In Stock - usually dispatched within 24 hours) proceeding to checkout I received Free Delivery stating the following (1 - 3 Days after dispatched Date) ...so giving the above info delivery should have taken place as follows 1 day for payment + 1 day for dispatch + 3 days for Delivery = 03/11/2015..... after paying did I only receive a message stating (This order contains backordered items that may take a long time to be dispatched) once again proving that they do not proceed as per advertised.
We are so sorry for the listing error with the camping cot. This was the result of an mistake in our supplier's stock/price feed. We assure you that we would never intentionally advertise something falsely. As soon as we became aware of the error, we did our best to resolve this as quickly as possible, notifying you of the error immediately and taking steps to provide compensation. We truly regret that we did not prevent this error from occurring. We hate to let our customers down and we are so sorry about the disappointment this caused.
Please note that your latest order is being dispatched within the schedule we provided. Although most of the items were showing as \in stock / dispatched within 24 hrs, one of the items on your order was listed on the website as \"usually dispatched within 5 - 9 working days\". Note that the estimated delivery dates quoted during checkout were based on this longer dispatch time plus your chosen delivery time. We regret that this information was missed.
We are so sorry for the listing error with the camping cot. This was the result of an mistake in our supplier's stock/price feed. We assure you that we would never intentionally advertise something falsely. As soon as we became aware of the error, we did our best to resolve this as quickly as possible, notifying you of the error immediately and taking steps to provide compensation. We truly regret that we did not prevent this error from occurring. We hate to let our customers down and we are so sorry about the disappointment this caused.
Please note that your latest order is being dispatched within the schedule we provided. Although most of the items were showing as \in stock / dispatched within 24 hrs, one of the items on your order was listed on the website as \"usually dispatched within 5 - 9 working days\". Note that the estimated delivery dates quoted during checkout were based on this longer dispatch time plus your chosen delivery time. We regret that this information was missed.