False Advertising

I placed an order with Loot on 18 March with the understanding that delivery would take place within 5-9 working days as stipulated on the app. The breakdown of my order’s lead time said that the latest expected shipping date was to be 1 April, earliest delivery would be 2 April, while latest delivery date would be 6 April. On the 6th I emailed Loot to find out what’s happening with my order and was told that sometimes there are unforeseen delays such as the supplier being out of stock. What I do not understand is why they would stipulate 5-9 days if there’s a possibility of such unforeseen circumstances, rather tell the customer upfront that the lead time will be 5-30 days. As ridiculous as that lead time may be, the customer can then decide whether it’s worth waiting the long lead time. What I also find frustrating is that there was no communication with me to inform me of this delay.

I emailed them again to follow up and they confirmed that there has been a delay on the suppliers side and that expected shipping would now be around the 16th of April, with expected delivery to be on 19 April. So essentially the lead time increased from 5-9 days to 19-21 days.

I am extremely frustrated, and had I known this order was going to take so long I would have paid a little extra on another online store with a better reputation for delivering within their stipulated times.

Now I wait in hope that the order will in fact be delivered within the new time frame.