Failed to live up to promise

<p>I placed an order for christmas presents on the 5th of December, for items that I could get at any normal brick and mortar store.</p> <p> </p> <p>I get an order notification that my order will only be delivered in January, which makes it worthless. I spent a few hours trying to phone, and I didn't get anywhere. So I decided to email. Three days later, I receive a response saying that I would get my order by the 20th. Jump now to the 20th, and I look at my order on the loot.co.za website, and both items that I've ordered, are still 'on order'.</p> <p> </p> <p>I know they could never guarentee that I was going to get my presents, but please comminucate that it isn't going to happen. A lack of communication has now left in jam. I can't cancel my order since no one at loot answers the phones, and it takes them 3 days to respond to any email.</p> <p> </p> <p>I will never order from this online shop ever again. I ordered to save a bit of money, and now I have nothing for my loved ones,</p>