Extremely poor customer service

I pre-ordered a game on Loot on 26 August 2017, and paid upfront. At the time of placing the order, the indicated date of dispatch was 10 October 2017, but they also mentioned that the order should ship on 9 October 2017. 10 October 2017 came, and I received a mail from Loot to say that the dispatch date had been moved out to 12 October 2017 by the supplier. 12 October came and went, with no parcel and no communication from Loot, just NOTHING. On 13 October I wrote a mail asking what was going on, and only received a response on 14 October, with an apology for the delay, but still no indication of a revised dispatch date. I wrote back on 15 October, indicating that I do not accept their apology, as I still did not have any idea of when the order would ship. On 16 October I received another apology, but STILL no date of dispatch. Here we are at 17 October, a week after the advertised date of dispatch, and still NOTHING. I cannot describe the service as pathetic, because in all honesty, there is NONE.