EXTREMELY FRUSTRATED CLIENT

Item: Loot.co.za
Rating: 1
Author: Monique H

Order placed on: 19 Mar 2021 3:36:48 PM. - Order ID: CZXW-322-B590. Order status: Stock on order. Latest expected shipping date: 05 Apr 2021 I followed up by email on Tuesday morning, 6 April to find out the status of my order and when I can expect delivery of my order. I received a reply at 8:10 today, Thursday which did not address my questions. "Hello,

Thanks for contacting Loot.co.za.

We sincerely apologise for the delay in dispatching your order. We would like to assure you that we do our best to ensure that all orders are dispatched on schedule. We can certainly say that the absolute majority of orders are dispatched within the usual provided. Items that are listed on the website as "usually dispatched within...." are currently in stock at our suppliers, and should be dispatched within the timeframe provided. The information on our website will show the latest stock information we have from our suppliers.

Unfortunately, it is impossible to guarantee that they will definitely arrive within this time, as there are many factors that affect the time taken, and usually these factors are out of our control. For example, stock can get sold out suddenly, there can be delays with the delivery to us, and items are damaged or not included in deliveries. We do monitor our orders to try and minimise such delays, and will keep our customers updated if we aren't able to dispatch on schedule.

Please do let us know if we can be of further assistance.

Have a wonderful day further.

Did I resolve your query? Yes No?"

I responded NO, with the following comments: "I asked a question, i.e. for an UPDATE ON THE PROGRESS OF MY ORDER.

I received a long apologetic email telling me of all the reasons as to why the order could be delayed and was advised "We do monitor our orders to try and minimise such delays, and will keep our customers updated if we aren't able to dispatch on schedule.". My order was initially supposed to be received today or tomorrow, but nobody has advised me of any delay. There still has been no update on the Loot website.

- Are you able to get the stove from Univa or not? - When can I expect it to be despatched / delivered? - Alternatively, must I look for it elsewhere & request a refund from Loot?

Kindly answer my questions about MY ORDER. Monique Holford ***"

I also sent another email to *** and *** "Hello again,

This item is in stock at HiFi Corporation and will take between 2 and 5 days to deliver to me.

https://www.hificorp.co.za/univa-600mm-4-burner-gas-stove-black-ug015

If you are unable to respond to me and/or deliver this item to me within the same time frame, kindly refund the R3,999.00 to my credit card and I will order it from HiFi Corporation instead.