Extremely Disappointing Service – Unreliable Delivery Dates

I am thoroughly disappointed with the service I received from Look books. On Saturday, 7th December, I ordered books from their website, which clearly stated a 4 to 5-day delivery time. However, after processing my payment, the delivery date was updated to somewhere around the 20th of December. To my surprise, after completing the payment, the expected delivery date changed again to the 31st of December.

When I called their customer service to inquire, I was told there was nothing they could do unless I changed the delivery address. They suggested putting my order on hold until I return from my holiday, as no one would be available at the delivery address on the 31st. However, given my past experience with them, where I had to wait over 20 days for my books last year, I have lost all trust in their service.

This will be my last purchase from them. I will now be looking for a more reliable bookshop. This experience has left me frustrated and disappointed, and I do not recommend them to anyone who values timely deliveries.